Answers
Answers
Frequently asked questions
Frequently asked questions
Do you ship your products to my country?
Yes, we probably do. We basically ship to all countries, with only a few exceptions.
Are all your products customizable?
All our RD Pads are customizable. If you have special requests for the drumhead, rim or pad color, it is possible. Please contact us if you have any special wishes. Mind that this can result in additional costs.
What are the shipping costs?
That depends entirely on the country you live in and the weight of your package. You can see the shipping costs at the check out.
When will I have my product after I have ordered?
We make most products to order, because almost every product is unique and we give it special attention. We finish the product within a maximum of 7 weeks. The duration of shipping depends on the country you live in and the busyness of customs outside Europe, if applicable.
Can the shipping be shortened?
Yes, it is possible to ship with UPS Priority Mail. This brings an additional cost of about € 15,00.
Where do your products come from?
Our RD Pads are hand crafted by ourselves, here in The Netherlands (Europe). The RD Drumsticks are made in a little wood factory in The Czech Republic (Europe) in cooperation with Pellwood.